Senior Support Engineer I
Core
Principal Support Engineer owning complex escalations, building agentic AI workflows, and driving cross-functional initiatives to reduce food waste in the grocery industry.
Role type
Principal Support Engineer (Senior IC)
Builds
Agentic AI support workflows, SQL/Python tooling, and dashboards to deflect ticket volume and resolve production data issues.
Domain
Grocery / Retail / Supply Chain / AI Platform
Deliverable
production ML models
Required skills
Advanced SQL, Python scripting, cross-functional leadership, root-cause analysis, agentic AI workflow design, data measurement, mentoring
Preferred skills
Grocery/retail domain knowledge, Databricks, Zendesk, ML product support experience
Technologies
SQL, Python, Databricks, Looker, Stylo, Claude, Cowork
Responsibilities
Own complex escalations end-to-end (data mapping, forecast anomalies, integration failures); Build tooling to automate Tier 1 support; Mentor Tier 1/2 engineers and write playbooks; Drive cross-functional initiatives to reduce ticket volume; Present root cause analysis and impact metrics to leadership.
Seniority
Principal, hands-on IC with strategic scope
