Customer Experience Coordinator (Relief) - Etobicoke, Ontario
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Relief)
Builds
Customer-facing service interactions, communication workflows, and care coordination for emergency veterinary cases.
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (phone, email, text), conflict resolution, financial guidance, data entry, payment processing, empathy, multitasking, adaptability
Preferred skills
Emotional intelligence, ownership mindset, curiosity, humility
Technologies
Practice management software, computer programs
Responsibilities
Greet customers in person, over phone, or online; route urgent medical calls to doctors; resolve customer concerns and anticipate issues; update nursing and medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments to strengthen relationships.
Seniority
Entry-level to Mid-level, Relief/As-needed