Telstra Retail: Customer Service & Sales Consultant MELBOURNE FLAGHSHIP STORE
Core
Frontline support assisting customers with product selection, service activation, and troubleshooting basic issues in a retail store.
Role type
Retail Customer Service & Sales Consultant
Builds
Telstra telecommunications products and services
Domain
Telecommunications retail
Deliverable
product features
Required skills
consultative selling, product knowledge, customer communication, solution-oriented approach, sales target achievement
Preferred skills
customer-facing experience, Mandarin language proficiency
Responsibilities
Help customers find the right products and services, offer informed guidance on tech solutions, meet and exceed sales targets and KPIs, collaborate with the team to create a welcoming environment
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