Customer Experience Coordinator (Part-Time) - Overland Park, KS
Core
Define and perfect the customer experience for veterinary emergency patients and their pets across all touchpoints (in-person, phone, online) in a 24/7 emergency hospital setting.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service experiences and operational workflows for a veterinary emergency network
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
product features
Required skills
Customer service, communication, empathy, conflict resolution, multitasking, financial guidance, data entry, payment processing, follow-up coordination
Preferred skills
Emotional intelligence, adaptability, problem-solving, innovation, ownership mindset
Technologies
Practice management software, computer programs
Responsibilities
Greet customers in person, over the phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up post-visit; capture special moments.
Seniority
Individual Contributor, 2+ years experience