Customer Experience Coordinator (Per Diem) - Brookfield, WI
Core
Define and perfect the customer experience for patients and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Per Diem)
Builds
Customer-facing service interactions and operational support for a veterinary emergency hospital
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, payment processing, conflict resolution
Preferred skills
Emotional intelligence, adaptability, innovation, ownership, curiosity
Responsibilities
Greet customers in person, over phone, or online; oversee customer communications and route urgent calls; deliver personalized experiences; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments.
Seniority
Entry-level to Mid-level, Per Diem