Engineering Operations Manager
Core
Own tools, processes, and integrations supporting Product Engineering and Technical Program Management, shifting focus to engineering productivity and AI-assisted SDLC tooling.
Role type
Senior IC Engineering Operations Manager
Builds
Engineering productivity tooling, AI-assisted SDLC integrations, and executive reporting dashboards
Domain
Cloud contact center software / Engineering Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Python, REST API integration, Git/PR workflows, LLM usage and evaluation, technical mentorship, executive reporting, process standardization
Preferred skills
Atlassian tools administration, SQL, MCP/connector development, Jellyfish platform familiarity, Agile methodologies, secrets management
Technologies
Python, REST APIs, Jira, Confluence, Jellyfish, Git, LLMs, SQL
Responsibilities
Define roadmap and architecture for engineering tools; build and maintain system integrations using APIs and scripting; generate executive-ready metrics from Jira and Jellyfish data; support program and release management with tooling; enforce consistent tool usage patterns; provide technical direction and code review for junior team members
Seniority
Senior, hands-on IC with mentorship responsibilities
