Principal Program Manager, Customer Success
Core
Lead end-to-end deployment and sustained operations of humanoid robots (Digit) in customer warehouses and manufacturing facilities, ensuring production-scale success and customer outcomes.
Role type
Principal Program Manager (Hardware/Robotics Deployments)
Builds
Production-scale humanoid robot deployments in logistics and manufacturing environments
Domain
Robotics, Automation, Warehouse/Logistics Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Complex hardware+software program management, Cross-functional leadership without direct authority, Customer lifecycle management (solution design to sustained ops), Risk management, Data-driven communication, Program tooling (Jira/Smartsheet/Confluence), Stakeholder accountability
Preferred skills
Humanoid robotics background, Early-stage scaling company experience, Team coaching/development, Operating in ambiguity
Technologies
Jira, Smartsheet, Confluence
Responsibilities
Own complex Customer Acceleration Program (CAP) engagements from kickoff to sustained operations, Drive cross-functional execution and remove blockers, Build and maintain customer trust through transparency and data, Define and track delivery KPIs (throughput, uptime), Escalate systemic issues affecting multiple programs, Establish program management practices and standards
Seniority
Principal, hands-on IC with strategic accountability
