Delivery Analyst (GRC)
Core
Execute and deliver operations risk management solutions and customer requests for Diligent's GRC SaaS platform.
Role type
Delivery Analyst (GRC)
Builds
Operations risk management solutions and customer service delivery for the Diligent One Platform
Domain
Governance, Risk, and Compliance (GRC) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operations risk management, Compliance, Vendor management, Information security, Risk management, Microsoft Excel, Customer success, Standard operating procedures documentation, Technical guidance
Preferred skills
GRC and/or analytics tools, Platform-based product solutions
Responsibilities
Deliver customer requests and create a delightful customer experience, Ensure timely and quality delivery of services, Collaborate with Customer Success Managers and Senior Managers to route service requests, Document and maintain standard operating procedures, Consult with global implementation teams to provide technical guidance
Seniority
Mid-level, client-facing IC
