Customer Experience Coordinator (Relief) - Viera, FL
Core
Define and perfect the customer experience for people and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Relief)
Builds
Customer-facing service interactions and operational support for emergency veterinary care
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, communication, empathy, conflict resolution, financial guidance, payment processing, multitasking, emotional intelligence, adaptability, problem solving
Preferred skills
High emotional intelligence, curiosity, ownership mindset, humility
Technologies
Practice management software
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; deliver personalized experiences; resolve concerns and anticipate issues; update medical teams on customer needs; provide financial and end-of-life guidance; process payments; follow up with customers post-visit; capture special moments.
Seniority
Mid-level, hands-on IC