Sr Manager, Fraud Operations, Investigations, & Grey Markets
Core
Lead global fraud operations, investigations, and grey market enforcement to protect the PlayStation ecosystem from account compromise, payment fraud, and unauthorized reseller activity.
Role type
Senior Manager, Fraud Operations & Investigations
Builds
Scalable fraud detection programs, chargeback management strategies, and grey market enforcement actions for the PlayStation platform.
Domain
Gaming / Digital Entertainment / Digital Commerce
Required skills
Fraud operations leadership, investigations management, grey market enforcement, chargeback operations, risk program scaling, cross-functional stakeholder management, operational KPI definition, executive reporting, workforce planning, process improvement
Preferred skills
Gaming or digital entertainment industry experience, global team leadership, automation and technology transformation, Japanese language proficiency
Technologies
None explicitly stated
Responsibilities
Lead and develop a global team for fraud monitoring and grey market enforcement; oversee fraud detection and investigative programs; own chargeback operations and dispute management; drive grey market strategy and mitigation; partner on scalable prevention strategies; translate insights into policies and product enhancements; establish operational KPIs and quality standards; provide executive reporting on fraud trends; lead workforce planning and capability development
Seniority
Senior Manager, strategic leadership with hands-on operational oversight
