Product Specialist
Core
Translate user signals into structured improvements to enhance platform quality and enable scalable growth for learners and administrators.
Role type
Product Specialist (Customer Advocacy & Operations)
Builds
Learner and administrator experiences, operational workflows, and internal tools
Domain
EdTech / Online Learning Platform
Deliverable
product features
Required skills
Customer advocacy, project management, data analysis, technical platform expertise, cross-functional collaboration
Preferred skills
None stated
Technologies
Coursera platform
Responsibilities
Advocate for learner and administrator needs to influence roadmaps and drive issue resolution; Define and execute workflows for new feature launch operational readiness; Drive escalation resolution and triage issues for Support teams; Own projects to improve operational processes and internal tools; Present data-driven support insights to guide internal decision-making
Seniority
Mid-level, hands-on IC