Senior Manager, Field Quality
Core
Lead Field Quality and Failure Analysis engineering teams to ensure reliability, contain field issues, and drive root-cause resolution for deployed commercial humanoid robots.
Role type
Senior Manager, Field Quality & Failure Analysis
Builds
Commercial humanoid robots for warehouses, manufacturing, and distribution centers
Domain
Robotics / Hardware Reliability / Industrial Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Electromechanical failure analysis, Root Cause Analysis (8D, 5-Why, DMAIC), Fleet health metrics management, Cross-functional stakeholder leadership, Closed-loop CAPA systems, Hardware design feedback integration
Preferred skills
Autonomous Mobile Robot (AMR) field reliability, Firmware telemetry analytics, Lean Six Sigma Black Belt, Master's in Engineering Management
Technologies
PCBAs, Battery Management Systems, Actuators, Sensors, Telemetry data analytics
Responsibilities
Establish and monitor field quality metrics (MTBI, MTTF, ARR), Lead Failure Analysis team and drive RCA/CAPA, Execute rapid containment for safety events and fleet failures, Bridge Field Operations with Hardware/Software Engineering, Present failure Pareto analyses and CAPA progress to leadership
Seniority
Senior, hands-on IC with people management
