CXO AI Engineer
Core
Building agentic AI systems to automate manual Customer Experience (CX) operations, flag stalled handoffs, and provide leaders with self-serve data insights.
Role type
Founding team AI Engineer (Agentic AI & CX Automation)
Builds
Agentic AI systems, orchestration layers, and automated CX workflows for a Fintech company.
Domain
Fintech / Customer Experience Operations / AI Automation
Deliverable
production ML models | product features
Required skills
Agentic AI system design, workflow automation, Salesforce integrations, data modeling, system reliability measurement, escalation pattern design
Preferred skills
Salesforce integrations, CX/support tooling (DevRev, Cresta), data modeling/analytics (dbt, Redshift, Trino), building tools for non-technical users
Technologies
Salesforce, Slack, MCP, custom connectors, dbt, Redshift, Trino, DevRev, Cresta
Responsibilities
Automate repetitive operational workflows (reporting, QA analysis, SOP-driven cases); Flag stalled handoffs, aged cases, and SLA breach risks; Deliver automated business intelligence on CX metrics; Build memory architecture for bots to retain context across interactions; Connect and deploy orchestration layers to automate CX workflows; Measure operational reliability and system accuracy.
Seniority
Founding team, hands-on IC with architecture ownership