Solutions Engineer
Core
Translate complex customer Standard Operating Procedures (SOPs) into precise, custom software-defined workflows and mobile configurations for a global time-critical logistics platform.
Role type
Solutions Engineer (Systems Configuration & Workflow Design)
Builds
Custom JSON-defined workflow diagrams and mobile driver workflows for logistics operations
Domain
Logistics / Supply Chain / Operations Technology
Deliverable
product features
Required skills
Systems configuration, Business analysis, Process mapping, JSON logic, Requirements gathering, Stakeholder management, Workflow testing, Edge case identification, Pattern recognition, Metrics analysis
Preferred skills
BPMN, Lucidchart, Visio, Logistics domain knowledge, Management aspirations
Technologies
JSON, Rules engines, Mobile configuration tools
Responsibilities
Partner with onboarding, operations, and product teams to gather requirements and clarify customer SOPs; Parse complex SOPs into accurate, custom workflows within the core platform; Configure mobile workflows for drivers to ensure field actions match customer expectations; Test, validate, and iterate configurations to catch edge cases and improve reliability; Identify common patterns to build reusable workflow components and templates; Measure workflow adherence and automation rates to drive service-level performance.
Seniority
Mid-level, hands-on IC
