Operations Manager – Founder/Entrepreneurial Experience
Core
Lead a specific area of the supply chain and operations team for a custom apparel start-up, managing associates, vendors, and customer requests to drive business growth and profitability.
Role type
Senior Operations Manager (Founder/Entrepreneurial Experience)
Builds
Custom apparel products and protective equipment supply chain
Domain
Apparel, fashion, merchandise, printing, supply chain, logistics
Deliverable
product features
Required skills
People management, business ownership, process building from scratch, commercial judgment, data-driven decision-making, vendor/customer management, financial outcome ownership
Preferred skills
E-commerce/D2C experience, apparel/fashion/merchandise/printing background, supply chain/logistics/manufacturing/fulfilment experience, consumer products, vendor/marketplace operations, B2B operational businesses, customer service, technology-enabled operations
Technologies
None stated
Responsibilities
Fully own a part of the supply chain including projects and headcount planning; Manage a team of 3 to 7 Ops Associates; Manage communications with vendors and customers; Manage escalations and solve logistical issues; Set and track team metrics; Ensure all goals are reached; Conduct one-on-one meetings with direct reports and manager
Seniority
Senior, hands-on IC with leadership of a small team