Clinical Support Expert (Aligners)
Core
High-level clinical authority resolving complex aligner cases, coaching frontline teams, and liaising between doctors and labs to ensure operational excellence.
Role type
Senior IC Clinical Support Expert (Aligners)
Builds
Digital dental workflows and aligner treatment plans for dental practices
Domain
Digital dentistry / Aligners / CAD/CAM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex case resolution, 3Shape CAD/CAM design, Removable denture systems knowledge, Implant and Crown & Bridge systems knowledge, Training and coaching, Quality Assurance (QA) reviews, Cross-functional liaison, SLA adherence
Preferred skills
Digital dental lab experience, Other product line experience
Technologies
3Shape CAD/CAM
Responsibilities
Resolve complex clinical inquiries and time-sensitive escalations, Manage booked calls for practice-level case issues, Serve as primary escalation point for clinical support tickets, Act as liaison between doctors and the lab, Perform QA reviews of agent work, Coach new hires and provide specialized clinical training
Seniority
Senior, hands-on IC
