Business Analyst
Core
Senior Business Analyst supporting a large-scale digital transformation program focused on simplifying the end-to-end customer journey and improving digital experiences.
Role type
Senior Business Analyst (Enterprise Transformation)
Builds
Digital experience improvements, customer engagement services, and operational process enhancements.
Domain
Higher education / Complex service-based organisations / Digital Transformation
Deliverable
product features
Required skills
Requirements elicitation, User story development, Process modeling, Stakeholder engagement, Workshop facilitation, Agile/Scrum delivery
Preferred skills
CRM platforms, Adobe Experience Manager, Microsoft technology environments, Reporting and analytics
Responsibilities
Engaging with business and technology stakeholders, Facilitating workshops and discovery sessions, Eliciting and documenting business requirements, Developing user stories and acceptance criteria, Analysing current and future-state business processes, Supporting solution design and implementation, Managing competing priorities across workstreams
Seniority
Senior, hands-on IC
