Customer Service Consultant (Call Centre)
Core
Frontline Client Services Officer handling inbound calls and enquiries from prospective clients seeking personal injury legal assistance.
Role type
Client Services Officer (Call Centre)
Builds
Professional and timely responses for prospective clients seeking legal help
Domain
Legal services / Personal injury
Deliverable
client delivery
Required skills
inbound call handling, information gathering, CRM system usage, written and verbal summarization, risk assessment, record keeping, prioritization
Preferred skills
legal services experience, personal injury experience, professional services experience, contact centre experience
Responsibilities
Handle incoming calls and enquiries, engage with clients professionally, gather relevant information, assess new client enquiries, liaise with solicitors, enter data into CRM, maintain accurate records, provide updates on outcomes, escalate high-risk matters