Clerical Services Manager
Core
Lead Radiology SA's clerical operations across all sites, ensuring teams are well resourced, patient-ready, and operationally supported.
Role type
Senior operational leader (clerical services)
Builds
A seamless experience for patients, referrers, radiologists, and technical teams across reception, bookings, contact centre, and patient flow.
Domain
Healthcare / Medical Imaging
Required skills
Team leadership, workforce planning, rostering, recruitment, onboarding, training, succession planning, performance management, contract management, operational expenditure management, data analysis, compliance management, clinical system proficiency (Visage, PACS)
Preferred skills
Experience in healthcare, medical imaging, hospital, or multi-site clinical environments, stakeholder engagement, problem-solving
Technologies
Visage, PACS
Responsibilities
Lead, coach, and develop clerical leaders and teams; oversee daily clerical operations; drive workforce planning and recruitment; build a culture of accountability and patient-first service; manage clerical performance and operational expenditure; ensure consistent high-quality experience; collaborate with clinical and operational leaders; monitor performance indicators; manage clerical risks and compliance.
Seniority
Senior, hands-on IC