Product Support Advisor (PSA)
Core
Provide application support, maintenance advice, and on-the-job training for Cummins-powered mining equipment to ensure minimum downtime.
Role type
Senior IC Product Support Advisor (Mining Equipment)
Builds
Maintenance and operational support for a fleet of Komatsu haul trucks, loaders, and Hitachi excavators/drills at Rio Tinto mines.
Domain
Mining / Heavy Equipment Maintenance
Deliverable
physical/clinical work
Required skills
Diesel trade qualification, Cummins HHP engine experience, autonomous operation, fault detection, parts sourcing, condition reporting, safety leadership
Preferred skills
Movex competency, influencer skills, team building
Technologies
Cummins engines, Komatsu 830E, Komatsu WA1200, Hitachi EX3600, Movex
Responsibilities
Provide application support and maintenance advice for Cummins engines; Act as subject matter expert and coach maintainers on routine maintenance and diagnostics; Assist in supervision of equipment servicing and warranty work; Plan and supervise work within site contracts; Conduct regular inspections and proactively report early faults; Drive product improvement initiatives; Provide condition reports on serviced units.
Seniority
Mid-level, hands-on IC