Senior Product Designer - Disputes
Core
Designing end-to-end dispute experiences for Business and Personal Banking to replace uncertainty with clarity for customers and investigators.
Role type
Senior Product Designer (Service Design & Systems Thinking)
Builds
Cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems for Banking and Payment rails.
Domain
Fintech / Banking / Dispute Resolution
Deliverable
product features
Required skills
End-to-end project ownership, Service design, Systems thinking, Interaction design, Visual design craft, Research & customer insights, Cross-functional collaboration, Navigating ambiguity
Preferred skills
Designing emotionally charged journeys, Building products for both customers and internal operators, Journey mapping, Service blueprinting
Technologies
None explicitly stated
Responsibilities
Own design of dispute experiences across multiple payment rails; Transform regulatory and operational complexity into intuitive workflows; Partner with Product, Engineering, and Compliance to shape big picture thinking.
Seniority
Senior, hands-on IC