Customer Success Manager
Core
Drive customer adoption and ROI of Google Marketing Platform (GMP) through programmatic campaign management, onboarding, and digital maturity consulting.
Role type
Customer Success Manager (Ad Tech / Martech)
Builds
Google Marketing Platform instances (Campaign Manager 360, Display & Video 360, Search Ads 360, Google Analytics 360) and digital campaign managed services
Domain
Digital Marketing, Ad Tech, Martech, Programmatic Media
Required skills
Programmatic media campaign management, Google Marketing Platform (GMP) expertise, customer onboarding and enablement, account management, presales/post-sales consulting, project management
Preferred skills
Media buying/sales experience, tag management, SEO, web management, classroom training delivery, technical writing, HTML/CSS/JavaScript/SQL familiarity
Technologies
Google Marketing Platform (GMP), Campaign Manager 360, Display & Video 360, Search Ads 360, Google Analytics 360, Microsoft Office, Google Suite
Responsibilities
Manage client programmatic media campaigns across Display, YouTube, Audio, Video, and Native in DV360; Execute customer onboarding, system setups, and product training for GMP; Collaborate with Solutions teams to scope requirements and provide best practices; Act as primary point of contact for support requests and relationship management; Identify and manage new revenue opportunities via cross-selling; Support sales proposals and validate customer requirements; Deliver advisory and consultative roles on complex technical information
Seniority
Mid-Senior, hands-on IC
