Retail Store Manager
Core
Lead a retail store team to deliver exceptional pet parent experiences, ensure safety for people and pets, and drive financial performance.
Role type
Senior retail store manager
Builds
PetSmart retail stores
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, staffing and scheduling, compliance enforcement, conflict resolution, business analysis
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; oversee store operations including safety, inventory, and customer service; analyze financial reports to meet sales and shrink targets; manage labor costs and payroll; ensure compliance with policies and procedures; handle escalated customer concerns and associate grievances.
Seniority
Senior, hands-on IC