Customer Success Tech Lead, Robotics Software & Automation
Core
Drive strategic adoption of industrial robotics software and automation solutions for production environments, acting as a bridge between customers and internal engineering teams to ensure successful deployment and lifecycle success.
Role type
Senior Technical Lead, Customer Success (Robotics Software & Automation)
Builds
Novel industrial robotic solutions and production deployments for enterprise partners
Domain
Industrial Robotics, Automation, AI, Perception, Simulation
Deliverable
production ML models | product features | client delivery
Required skills
Leading engineering projects, C++/Python proficiency, industrial automation systems expertise, change management, critical thinking, international communication
Preferred skills
Scaling forward-deployed engineering teams, cross-cultural relationship building, industrial robot programming (Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (Beckhoff, Siemens), machine vision, industrial bus systems (EtherCAT), virtual commissioning, cloud-native technologies (Kubernetes, gRPC, Protobuf, Bazel)
Responsibilities
Partner with cross-functional teams to conceptualize and deliver robotic solutions; drive alignment on scope and timelines across stakeholders; monitor production systems and resolve high-severity issues; design and maintain software while guiding customer adoption; act as a senior escalation point and bridge to global leadership; manage and grow the regional Customer Success engineering team
Seniority
Senior, hands-on IC with team leadership
