Retail Store Manager
Core
Lead a retail store team to ensure safety, operational execution, financial outcomes, and exceptional pet parent service.
Role type
Senior retail store manager (IC)
Builds
Pet store operations, customer experiences, and team performance
Domain
Retail / Pet care
Required skills
People leadership, staffing and scheduling, P&L management, inventory control, compliance enforcement, conflict resolution, physical stamina
Preferred skills
Experience in customer-focused environments, proficiency in computer applications, ability to work flexible hours
Technologies
Scheduling software, inventory management tools, reporting systems
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; drive store profitability and meet sales/shrink targets; ensure safety and compliance for people and pets; manage inventory and labor budgets; handle escalated customer concerns; conduct store audits and training.