Retail Store Manager
Core
Lead a retail store team to ensure safety, operational execution, financial outcomes, and exceptional customer service for pet parents.
Role type
Senior retail store manager (people leadership & P&L)
Builds
A safe, profitable, and customer-centric pet retail store environment
Domain
Retail / Pet Services
Required skills
People leadership, staffing & scheduling, P&L management, operational execution, customer experience management, compliance enforcement, conflict resolution, financial analysis, inventory management, physical labor
Preferred skills
None stated
Technologies
Scheduling software, computer applications, reporting tools
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; drive store profitability and meet sales/shrink targets; ensure safety and compliance for people and pets; manage inventory and labor budgets; handle escalated customer concerns; execute daily store operations and reporting.
Seniority
Senior, hands-on IC