Retail Store Manager
Core
Lead a retail store by managing operations, safety, and financial performance while delivering exceptional service to pet parents and associates.
Role type
Senior retail store manager (IC)
Builds
Pet store operations, customer experiences, and team performance
Domain
Retail / Pet care
Required skills
People leadership, P&L management, operational execution, safety compliance, inventory management, scheduling, conflict resolution, physical stamina
Preferred skills
None stated
Technologies
Scheduling software, computer applications
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; ensure store safety and pet welfare; manage store P&L, labor costs, and inventory; execute daily/weekly/monthly reporting and business plans; maintain store standards and policies; handle escalated customer concerns; conduct physical store walks and audits.
Seniority
Senior, hands-on IC