Retail Store Manager
Core
Lead a retail store by managing operations, driving financial performance, and ensuring safety and exceptional service for pet parents and associates.
Role type
Senior retail store manager (IC)
Builds
A full-service pet retail store
Domain
Retail / Pet care
Required skills
Retail leadership, P&L management, team recruitment and coaching, scheduling, inventory management, compliance enforcement, conflict resolution, financial analysis, operational execution, stakeholder communication
Preferred skills
Experience in customer-focused environments, proficiency in computer applications, ability to work under pressure
Technologies
Scheduling software, inventory management tools, reporting systems
Responsibilities
Oversee daily store operations and ensure compliance with policies; Manage staffing, scheduling, and payroll; Drive sales targets and control expenses; Ensure safety for people, pets, and property; Lead associate development and performance reviews; Handle escalated customer concerns and complaints.
Seniority
Senior, hands-on IC