Senior Director, Network Reliability
Core
Rebuilding and stabilizing the global network function for a cloud contact center provider, transitioning from manual operations to an engineering-driven model.
Role type
Senior Director, Network Reliability (Player-Coach)
Builds
Global production network infrastructure across multi-DC and hybrid cloud environments
Domain
Cloud Networking, Infrastructure, SRE
Deliverable
production ML models | infrastructure
Required skills
Global team leadership, network modernization, engineering culture building, executive communication, cross-functional partnership, mentorship, high-pressure decision making, conflict resolution, network security judgment
Preferred skills
None explicitly stated as preferred (all listed under required)
Technologies
OSPF, EVPN, VXLAN, Cisco Nexus, NX-OS, GCP, Ansible, Terraform, Python, Git, CI/CD, Thousand Eyes, Grafana, Loki, Netflow, Netscout, Kubernetes, AI workloads, GPU workloads
Responsibilities
Map the network estate across data centers and cloud footprint, evaluate inherited team and create a tech roadmap for automation and drift control, recruit and upskill new engineers, redistribute on-call and incident load, partner with security and software engineering teams, mentor senior technical leaders
Seniority
Senior Director, strategic leadership with hands-on technical execution