State Manager (Operations & Customer Service)
Core
Lead end-to-end operations for a state-based branch of an aluminium partitioning manufacturer, overseeing production, warehousing, logistics, and customer service to align with customer demand.
Role type
Senior Operations Manager (Manufacturing & Logistics)
Builds
Aluminium partitioning systems, sliding systems, doors, and hardware accessories
Domain
Manufacturing / Industrial / Supply Chain
Required skills
Manufacturing operations leadership, Warehouse and logistics management, Customer service oversight, Team leadership and development, Supply chain workflow knowledge, Cost and budget management, WHS compliance, Process improvement
Preferred skills
Experience in industrial environments, Cross-functional collaboration with Sales, Financial awareness
Technologies
None stated
Responsibilities
Lead branch-based operations to deliver on-time, on-spec, and cost-effective outcomes; Oversee production, warehousing, and logistics performance; Oversee Customer Service teams to ensure high-quality client interactions and order accuracy; Lead and develop direct reports including Operations Manager and Customer Service Team Leader; Monitor and manage key KPIs including productivity, lead times, and cost performance; Ensure adherence to all WHS and compliance requirements.