Assessment Partner | Customer Service
Core
Conduct personalized assessments for new and existing Support at Home clients to identify individual needs and develop goal-oriented care plans.
Role type
Senior IC care assessment specialist
Builds
Tailored service plans and budgets for clients to maintain independence
Domain
Aged care / Home Care Packages (HCP)
Required skills
Care planning, risk assessment, budgeting, client education, documentation, multidisciplinary collaboration
Preferred skills
Aged care experience, NDIS experience, customer service experience, clinical experience
Technologies
Microsoft 365, CRM systems
Responsibilities
Conduct personalized assessments, develop care plans, recommend tailored services, identify health and safety risks, build client budgets, maintain caseload, make referrals, educate clients on risk management, maintain documentation
Seniority
Mid-level, hands-on IC