Assistant Shop Supervisor
Core
Support the Retail Supervisor in all aspects of a retail operation, delegate responsibilities, and ensure sound business practices and sales targets are achieved.
Role type
Assistant Retail Supervisor
Builds
Donated goods sales to support crisis support and suicide prevention services
Domain
Charity retail / Social services
Deliverable
product features
Required skills
Retail management, coaching and mentoring, customer service, visual merchandising, stock control, problem solving, influencing, retail business systems, POS, Microsoft Office
Preferred skills
Passion for Lifeline's purpose, ability to articulate organizational values, enthusiasm to learn fundamentals of all store roles
Responsibilities
Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved; Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved; Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries; Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance; Identify issues and opportunities based on selling and customer feedback; Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.