Client Services Consultant
Core
Provide professional guidance and support to families and funeral directors for arranging burial, cremation, and memorial services.
Role type
Client Services Consultant (Essential Services)
Builds
Burial, cremation, and memorial service arrangements for local communities
Domain
Essential services (Cemetery and Cremation)
Deliverable
client delivery
Required skills
Compassion, communication, organization, documentation, problem-solving, adaptability
Preferred skills
Customer service experience, administration experience, driver's licence
Responsibilities
Conduct face-to-face appointments with families, guide clients through service options, coordinate arrangements, respond to phone enquiries, prepare documentation and process bookings, maintain client records
Seniority
Entry to Mid-level, permanent full-time