Ingénieur(e) Full Stack Senior, HTS Assist// Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform
Core
Senior Full Stack Engineer leading the voice and real-time layer of Hopper's AI agent travel assistant (HTS Assist), enabling customers to handle flight changes, cancellations, and bookings via chat and voice.
Role type
Senior Full Stack Engineer (Realtime & Voice)
Builds
AI-powered travel assistant agent handling voice and chat interactions for global travel brands
Domain
Travel technology, Real-time systems, Conversational AI
Deliverable
production ML models | product features
Required skills
Full stack engineering, Real-time systems (WebRTC/SIP), Frontend (React/TypeScript), Backend (Scala/Python), Cloud infrastructure (GCP/AWS), RESTful APIs, Microservices, Event-driven systems, AI-assisted coding, Observability, Incident management
Preferred skills
Conversational AI/LLM orchestration, Voice technologies (Deepgram, ElevenLabs, Whisper, OpenAI Realtime), CPaaS (Twilio, Amazon Connect, Genesys, LiveDesk), Customer service automation platforms, Travel industry tech (PSS/GDS, PMS/CRS)
Technologies
React, TypeScript, Scala, Python, GCP, AWS, Twilio, Amazon Connect, Deepgram, ElevenLabs, Whisper, OpenAI Realtime
Responsibilities
Own the voice channel including telephony integrations, CPaaS, real-time speech pipelines, and latency/quality budgets; Develop full-stack features for web chat and backend services; Design multi-tenant architecture; Build security and compliance mechanisms; Maintain deployment health via observability and incident management; Develop platform capabilities for partner integrations; Contribute to technical excellence via code reviews and mentorship
Seniority
Senior, hands-on IC