Regional Care Manager
Core
Provide leadership, operational oversight, and quality assurance for home care services for older people across a region.
Role type
Senior IC regional care manager (health/aged care)
Builds
High-quality, person-centred in-home care services
Domain
Aged care / Home care
Required skills
Clinical assessment, problem solving, leadership, coaching, operational management, compliance, risk management, workforce planning, budget management, strategic planning
Preferred skills
Knowledge of Support at Home and/or Home Care Packages, commercial acumen, understanding of home care funding, understanding of industrial awards and WH&S requirements
Technologies
None stated
Responsibilities
Provide leadership and coaching to Care Managers and regional care teams; Oversee delivery of high-quality, person-centred care; Monitor care service performance, quality, client outcomes, and operational KPIs; Support Care Managers with complex client, employee, and operational matters; Ensure compliance with legislation, standards, policies, and organisational requirements; Drive continuous improvement across care delivery, systems, and processes; Monitor and address risks, incidents, complaints, and areas of non-compliance; Work collaboratively with Rostering and operational teams to manage workforce requirements; Support workforce planning, recruitment, retention, and employee development; Coach and develop Care Managers to build high-performing teams; Support performance management and employee relations; Build strong relationships with clients, families, employees, and external stakeholders; Monitor client satisfaction and identify opportunities to improve the client experience; Participate in regional meetings, operational planning, and organisational initiatives; Support internal and external audits; Analyse operational data and reports to identify trends, risks, and opportunities; Ensure regional teams are aligned with organisational goals, values, and strategic priorities
Seniority
Senior, hands-on IC