Regional Defence Technician
Core
Regional Defence Technician responsible for end-to-end advanced activation, assurance, and incident resolution for Defence's ICT environment at customer sites.
Role type
Senior IC network and ICT infrastructure technician
Builds
Defence ICT network services, voice, video, and passive infrastructure
Domain
Defence / Government / ICT Infrastructure
Required skills
Juniper network knowledge, IP and analogue voice technology, passive ICT copper and fibre, Microsoft Project/Word/Excel/PowerPoint/Visio, security clearance management, SLA management, technical documentation
Preferred skills
Program Manager experience, commercial/technical/legal issue knowledge, construction industry project management
Technologies
Juniper, Skype for Business, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Fibre, Copper
Responsibilities
Proactively support regional defence team with issues and opportunities, operate at customer sites to action incidents and service requests, manage workload within services management tool to meet SLAs, resolve incidents and deliver service requests within SLAs, update documentation for changes and maintain accuracy, maintain and report security of ICT environment, provide weekly reporting or escalation to Delivery Manager, input into and maintain technical and procedural documentation
Seniority
Senior, hands-on IC