Intake Officer
Core
Provide clients with a welcoming entry point to NRCLC by providing information on a wide range of matters and referring clients to appropriate services or the Senior Intake Officer/Advocacy Team.
Role type
Intake Officer (Legal Services)
Builds
Client intake and referral pathways for legal services
Domain
Legal services / Social support
Deliverable
client delivery
Required skills
Interpersonal skills, rapport building, client communication, needs assessment, prioritization, autonomy, resilience, understanding of vulnerable populations
Preferred skills
Ability to work autonomously under limited supervision
Responsibilities
Provide information on a wide range of matters, refer clients to appropriate services, contribute to improving ways of working as the service model evolves