Member Solutions Consultant
Core
First point of contact for members face-to-face and over the telephone, providing support, guidance, reassurance, and tailored solutions for RAC products and services.
Role type
Member Solutions Consultant (Customer Service & Sales)
Builds
Member support interactions and sales outcomes for RAC's insurance and financial products
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
computer literacy, navigating multiple systems, clear communication, building rapport, empathy, resilience, working in fast-paced environments with KPIs, sales target achievement
Responsibilities
Provide support and guidance to members, navigate multiple systems while engaging with members, understand individual needs and offer tailored solutions, meet compliance requirements set by regulatory standards
Seniority
Individual Contributor