Ops Senior Admin Assistant
Core
Supporting Cell & Gene Therapy logistics operations, ensuring high-quality customer service and compliance for temperature-sensitive shipments.
Role type
Senior Operations Admin Assistant (Cell & Gene Logistics)
Builds
Reliable, compliant, and timely logistics solutions for Cell & Gene products
Domain
Life Sciences / Cell & Gene Therapy / Cold Chain Logistics
Deliverable
client delivery
Required skills
Cold chain logistics coordination, regulatory compliance (GDP), shipment tracking systems, airline booking, driver dispatch, temperature monitoring equipment management, documentation handling, pre-alert communication, issue escalation
Preferred skills
Experience with Marken's Maestro system, knowledge of Controlled Temperature and LN2 Dry shippers, ability to handle heavy lifting
Technologies
Marken's Maestro system, GPS tracking devices, Temperature monitors, MAWB systems
Responsibilities
Coordinate shipments with LSPs, branches, and depots; Arrange packaging and equipment for Cell & Gene projects; Dispatch drivers for collections and deliveries; Ensure regulatory compliance for import/export; Book shipments with airlines and integrators; Monitor and store shipments with airlines and ground handling facilities; Prepare and label export shipments; Enter data and confirm milestones in Marken's Maestro system; Send pre-alerts and confirm receipt; Conduct pre- and post-flight checks; Escalate issues or delays to management
