Demand Planning & Customer Service Manager
Core
Lead demand planning and customer service teams to deliver accurate forecasts, align supply and demand, and manage inventory risks for Australian consumer brands.
Role type
Manager, Demand Planning & Customer Service
Builds
Rolling 24-month demand forecasts, aligned supply plans, and optimized inventory levels
Domain
FMCG / Food Manufacturing
Required skills
Demand planning, team leadership, data analytics, statistical modelling, Integrated Business Planning (IBP), stakeholder management, risk management, SLOB management, SAP/Blue Yonder proficiency
Preferred skills
FMCG/food manufacturing experience, change management, continuous improvement mindset
Responsibilities
Develop and maintain rolling 24-month forecasts, facilitate Integrated Tactical Planning (ITP) process, lead Customer Service team to enhance partnerships, identify and mitigate supply chain risks, manage Slow Moving and Obsolete (SLOB) inventory, partner with Sales/Finance/Operations teams, coach and develop team members
Seniority
Manager, hands-on IC