Analyst II, Systems Operations
Core
Provide immediate assistance to back office, support personnel, and IT staff to resolve internal system problems and external customer-related IT issues for trading exchanges and clearing systems.
Role type
Systems Operations Analyst (24x7 support)
Builds
Daily operations of trading exchanges, clearing systems, and data distribution services
Domain
Financial markets infrastructure and IT operations
Required skills
Systems/Application support, troubleshooting, incident management, root-cause analysis, communication, problem-solving, documentation, change management
Preferred skills
Financial markets/trading systems, ServiceNow, Bash/PowerShell scripting, Linux/Windows, network protocols (TCP/IP, UDP, Multicast), enterprise monitoring tools (BigPanda, PagerDuty, Rundeck)
Responsibilities
Troubleshoot day-to-day issues and provide direct support to engineering and IT groups; maintain operations and administration of proprietary systems; assess issues and provide actions for service restoration; own production incidents including communication and root-cause analysis; prepare documentation for troubleshooting and escalation procedures.
Seniority
Mid-level, hands-on IC