Team Leader, Crisis Support
Core
Mentoring and supporting a team of volunteer Crisis Supporters to develop skills in telephone crisis support, ensuring caller and supporter safety.
Role type
Team Leader, Crisis Support (Telehealth)
Builds
Telephone crisis support services for callers in need
Domain
Mental health / Suicide prevention / Telehealth
Deliverable
client delivery
Required skills
Team leadership and mentoring, Crisis support knowledge, Risk assessment, Constructive feedback delivery, Administrative management, Structured debriefing
Preferred skills
Experience in a similar crisis support environment
Technologies
None stated
Responsibilities
Mentor and support volunteer Crisis Supporters, Provide on-call coaching and support, Escalate concerns, Conduct risk assessments, Deliver constructive feedback, Conduct structured debriefing
Seniority
Mid-level, hands-on IC with team management