Product Engineer, Tech Ops
Core
Building internal workbenches, external claimant portals, and growth engine pipelines to visualize claimant journeys, automate government benefit operations, and scale marketing attribution.
Role type
Senior Product Engineer (Tech Ops / Platform)
Builds
Internal workbenches, external claimant portals, data warehouse pipelines, AI-driven developer velocity tools, and migration infrastructure.
Domain
Government benefits / Social Security / Fintech
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Full-stack development (TypeScript, React, Next.js, Node.js, GraphQL), Data engineering (PostgreSQL, TypeORM, Redis), Cloud infrastructure (AWS, Terraform, Docker), AI/LLM integration (RAG, agents, tool use), Observability (Sentry, PostHog), Python scripting
Preferred skills
Experience with monorepos (Nx), Marketing tech stack (Iterable, Customer.io), Government form automation, Physical mail processing digitization
Technologies
TypeScript, React, Next.js, Nx, Node.js, GraphQL, PostgreSQL, TypeORM, Redis, AWS, Terraform, Docker, Salesforce, Zendesk, Customer.io, Iterable, Webflow, Sentry, PostHog, Playwright, Python, Databricks
Responsibilities
Design and build end-to-end claimant journey visualization platforms, architect external portals for real-time case status and evidence submission, engineer data pipelines for marketing attribution and growth, implement AI-driven automation for change requests and PR generation, handle production firefighting and system resilience, lead platform migration to new government benefit architectures.
Seniority
Senior, hands-on IC