Customer Relationship Specialist - Coorparoo
Core
You will be the welcoming face of BOQ in the Coorparoo branch, identifying and responding to customers' financial needs by matching them with banking solutions and managing loan maintenance requests.
Role type
Customer Relationship Specialist (Banking)
Builds
Banking solutions and loan maintenance services for customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, financial needs analysis, loan management, referral identification, team coaching, digital banking tools, written and verbal communication
Preferred skills
Consumer lending experience
Responsibilities
Engage customers to uncover financial goals, manage loan maintenance requests, identify referral opportunities, maintain contact with customers, book appointments, coach Customer Service Officers, champion digital banking tools