Coordinateur des Opérations (Facturation)
Core
Build and operate operational processes for a digital health insurance platform serving 30,000+ members across Senegal and Côte d'Ivoire.
Role type
Operations Coordinator (Billing & Claims)
Builds
Digital health insurance claims processing, provider network management, and billing/recovery workflows.
Domain
Health insurance / Digital health / West Africa
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Claims processing, provider network coordination, billing and recovery management, process automation, data analysis, stakeholder management
Preferred skills
Health insurance experience, knowledge of Senegalese or Ivorian regulatory environment, data analysis skills
Technologies
None explicitly stated
Responsibilities
Process health reimbursement claims and manage complex cases, coordinate with 800+ medical facilities and 400+ pharmacies, monitor volumes and SLAs to identify risks, manage billing and collection processes for clients, prioritize initiatives to improve process efficiency
Seniority
Mid-level, hands-on IC