Mystery Shopper
Core
Evaluate the full guest experience at hotel locations including dining, hospitality interactions, and service quality through an overnight stay.
Role type
Independent contractor mystery shopper
Builds
Detailed assessment reports with photos and itemized receipts
Domain
Hospitality / Hotel industry
Deliverable
client delivery
Required skills
Excellent observation skills, ability to act naturally and discreetly, reliable internet access
Responsibilities
Book a standard room (room-only rate) through the hotel's official website, complete a Dinner, Bed & Breakfast mystery-shopping stay, evaluate key stages of the guest experience including check-in, bar service, dinner, room service, and breakfast, dine with at least one additional person during the stay, mention a pretend allergy during interactions to evaluate staff handling, avoid accepting complimentary upgrades, take photos throughout the visit, keep all itemised receipts, submit a detailed report with photos after the stay, upload receipts to receive reimbursement