Oracle Cloud Support
Core
Provide L2/L3 functional support for Oracle HCM Cloud applications, resolving incidents and deploying enhancements.
Role type
Senior IC Oracle HCM Cloud Support Engineer
Builds
Oracle HCM Cloud application stability and service delivery
Domain
HR Technology / Cloud Support
Required skills
Oracle HCM Cloud support, Incident/Problem/Change/Service Request management, AMS/Managed Services experience, troubleshooting, release management, quarterly patch validation
Preferred skills
automation, process improvement, knowledge management
Technologies
Oracle HCM Cloud
Responsibilities
Analyze and resolve incidents, defects, and service requests within SLA timelines; Perform impact assessment, configuration changes, testing, and deployment of approved enhancements; Conduct root cause analysis for recurring issues; Support quarterly release analysis, regression testing, and production deployment; Prepare operational reports and service metrics; Identify opportunities for automation and process optimization.
Seniority
Mid-to-Senior, hands-on IC
