Enterprise Architect - Customer and Digital
Core
Define long-term technology direction and architectural frameworks for customer-facing digital services and platforms.
Role type
Senior Enterprise Architect (Strategy & Direction)
Builds
Customer experience platforms, digital channels, and enabling capabilities for NZTA's digital services.
Domain
Public sector transport / Digital services
Required skills
Enterprise architecture, technology strategy, target state modeling, domain roadmaps, customer engagement platforms, digital ecosystems, integration patterns, systems thinking, stakeholder influence, simplification and standardization.
Preferred skills
Te Ao Māori knowledge, Te Tiriti o Waitangi understanding, public service context.
Responsibilities
Own architecture direction for Customer and Digital domains, develop target states and roadmaps, shape evolution of customer experience platforms, influence technology investment decisions, provide architectural guidance to delivery teams, identify opportunities for simplification and reuse, guide technology standards, manage cross-domain dependencies and risks.
Seniority
Senior, strategic leadership