Tenancy Manager
Core
Primary point of contact for tenants, managing day-to-day tenancy matters, resolving arrears, preparing for tribunal hearings, and linking tenants to support services.
Role type
Tenancy Manager
Builds
Sustainable tenancies and community wellbeing
Domain
Social housing / Community welfare
Deliverable
client delivery
Required skills
Property/tenancy management, rent arrears management, NCAT hearing preparation, home visits, support coordination, negotiation, time management
Preferred skills
Business acumen, resilience, working with vulnerable individuals
Technologies
NSW Residential Tenancies Act 2010
Responsibilities
Act as main point of contact for tenants; Proactively manage rent arrears and tenant debt; Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings; Conduct regular home visits to monitor property condition and tenancy issues; Support tenant wellbeing by linking to relevant services.