Administrator/Vet Nurse Assistant
Core
Coordinate administrative aspects of a specialist companion animal referral service, acting as the primary point of contact for clients and referring veterinary clinics.
Role type
Administrator/Vet Nurse Assistant
Builds
Seamless referral service experience for clients, patients, and referring veterinarians
Domain
Veterinary / Companion Animal Health
Required skills
Organizational skills, Time management, Communication, Record keeping, Appointment scheduling, Customer service, Computer literacy
Preferred skills
Veterinary or medical administration experience, Vet nurse experience
Responsibilities
Act as first point of contact for clients and referring clinics, Manage incoming calls and enquiries, Process referrals and maintain records, Coordinate referral documentation and patient histories, Manage veterinarian diaries and appointments, Coordinate urgent referrals and waiting lists, Prepare invoices and insurance documentation, Follow up on diagnostic results and recheck appointments, Support administrative growth of the referral service, Perform vet nurse assistant duties (walking patients, cleaning kits/theatre, laundry) as required